Refunds are offered on all orders received back to us within 14 days of your delivery date and need to be requested Via email in contact us link.
All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
Store credit (gift card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date
Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within that timeframe
Gift cards are not redeemable for cash and cannot be applied on previous or existing orders
All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached
We offer free return shipping on all Australian orders over $100
If your original order did not qualify for free shipping, and you make a return, this cost will not be reimbursed by Sundaiz Store
General Shipping Information
Public Holidays Shipping days do not include public holidays.
Sales Periods There may be a dispatch delay of up to 2 business days during our sale periods.
Order Tracking You will receive a shipping confirmation email when your order is dispatched. You can track your order by clicking the link in the email.
Customs and Duty charges Deliveries to countries outside Australia might incur customs or import taxes. These charges are to be paid by the customer.
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